About us

The Cup That Counts Ltd is a not-for-profit public company limited by guarantee, run by a volunteer board.

• ACN 667 626 977
• ABN 84 667 626 977
• Registered charity with the Australian Charities and Not-for-profits Commission (ACNC)
• Public Benevolent Institution, endorsed by the Australian Taxation Office as an Item 1 Deductible Gift Recipient (DGR) and Tax Concession Charity

Our constitution and ACNC listing are linked from our About page. On this page, “we”, “us” and “TCTC” mean The Cup That Counts Ltd.

Privacy policy

We only collect what we need to answer you, process your donation and, if you ask us to, keep you updated. We never sell or rent your information.

What we collect

• Enquiry forms: your name, email, phone number (optional), enquiry type and message.
• Mailing list: your email address, and your first name if you give it.
• Donations: your name, contact details, donation amount and whether it is one-off or monthly. Payments are handled by GiveNow. We never see or store your card or bank details.

How we use it

• To reply to your enquiry.
• To process your donation and send your tax receipt.
• To send you updates, but only if you have signed up or ticked the box to hear from us.
• To keep the records we are legally required to keep as a charity.

Who we share it with

We use a small number of services to run the website, our email updates and donations:

• Webflow, which hosts our website and receives form submissions.
• Klaviyo, which sends our email updates. Our Klaviyo account is administered by Commonfolk Group, our founding partner, on our behalf. Commonfolk does not use our supporters’ details for its own marketing.
• GiveNow, which processes donations and issues receipts.

These services may store information outside Australia, including in the United States. We do not share your information with anyone else unless the law requires us to.

Email updates

Every email we send has an unsubscribe link. You can also email us and we will take you off the list.

Cookies and tracking

We do not use analytics, advertising or tracking cookies. Our website host may use cookies the site needs to work. Services built into our pages, such as the donation form, may set their own cookies under their own privacy policies.

Keeping it safe

We take reasonable steps to protect your information and keep it only as long as we need it, or as long as the law requires. No website or online service can be completely secure.

Your choices

You can ask to see, correct or delete the information we hold about you by emailing hello@thecupthatcounts.org. If you have a concern about how we have handled your information, see Feedback and complaints below. You may also be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

Donations

Donations of $2 or more are tax-deductible in Australia. GiveNow processes every donation securely and emails your tax receipt.

How we use donations

We use every donation to further our charitable purposes, as set out in our constitution. We may direct your donation to wherever it is needed most, which may be a different project from the one that prompted you to give.

Monthly donations

You can change or cancel a monthly donation at any time by emailing hello@thecupthatcounts.org. We will stop it as soon as practical, usually before your next payment.

Refunds

Donations are non-refundable, except where the law requires otherwise. If you think a payment was made in error, such as a duplicate charge, email us and we will look into it.

Website terms of use

By using this website, you agree to these terms.

• General information only. Content on this site is general information about our work. We do our best to keep it accurate and current, but it may change or contain errors. It is not financial, tax or legal advice.
• Limits on liability. To the extent the law allows, we are not liable for any loss arising from your use of this website or reliance on its content.
• Other websites. We link to websites run by others, such as our partners and service providers. We are not responsible for their content or privacy practices.
• Our content. The text, photos, logos and video on this site belong to TCTC or are used with permission. Please ask us before reusing them.
• Governing law. These terms are governed by the laws of Victoria, Australia.

We may update this page from time to time. The date at the top shows when it last changed.

Feedback and complaints

We want to hear when we get something wrong. Email hello@thecupthatcounts.org with what happened and how you would like it resolved.

1. We are volunteers, so we will acknowledge your message as soon as we can and aim to respond within 30 days.
2. If we cannot resolve it, the matter goes to our board.
3. If you are still not satisfied, you can raise a concern about a charity with the ACNC at acnc.gov.au.

Contact

Email hello@thecupthatcounts.org for anything on this page.